Privacy Policy

Our Privacy Policy

Document eSign is committed to protecting your privacy and personal data. We process personal data in compliance with the privacy and data protection laws of the General Data Protection Regulation (GDPR), where Document eSign is established. In this privacy statement, we describe how we deal with personal data in the context of providing document eSign’s services to you.

Document eSign takes your privacy very seriously. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when Document eSign collects personal information about you and how Document eSign manages your personal information.

We are committed to safeguarding the privacy of the users of our website (hereinafter the “User(s)” or “You”), who can use the Document eSign service (hereinafter the “Service”) through the Website on any device (hereinafter the “Device”), such as, but with no limitation to, desktop computers, laptop computers and tablets as well as mobile phones.

This Privacy Policy applies to the information We collect about visitors to the Website and Users who use the Service by contracting the Service.

We want to assure you that your information and data is safe with Us. We do not sell your information to anyone whatsoever. We ensure complete secrecy and privacy of your data entrusted to Us.

The Service is not intended for use by persons under 18 years of age. In any case of such a person providing their personal information We reserve the right to remove it from the Website and the Service.

Access to your information

Under the GDPR, you have certain rights, such as with regard to rectification, erasure or blocking of personal data that we process. Document eSign has appointed a data protection officer (DPO). If you have any queries in relation to such rights or need to contact our DPO, please contact us at [email protected].

What do we collect?

Use of Document eSign’s services implies that certain personal data is shared between users exchanging a signed document. After completing a signing process, Document eSign will send a signing log to both the user that initiated the signing process and to any users that have signed the document or are in another way related to the Document eSign. 

This signing log may contain names, email addresses, IP addresses and timestamps of all users involved, and may also contain certain additional information, such as location data or domain names. All changes to the document, initiated by users, such as text, dates and signatures, will be included in the signing log.

Your name and email address may also have been provided to us by someone who sent you a Document eSign. If you log into your Document eSign account using Facebook, Google or other services, these services may share additional information about you in accordance with their privacy policy.

During the signing process, we may provide users involved with information about the status of the signing process, such as whether a Document eSign has been delivered, viewed, downloaded and/or it has resulted in a signature. These events may also be included in the signing log.

How do we collect?

When you use the Document eSign services and website, your computer will automatically provide us with certain information about your computer hardware and software, such as IP addresses, operating system, browser type, location data provided by your browser, domain names, access times, timestamps and referring websites.

The intent of Document eSign for collecting and processing information is first and foremost for providing our services. Secondly, we may use such information for the operation of our website and services, to maintain the quality thereof, and to obtain statistics regarding the use of the website and services. We may also use it to show to free users advertisements – that help keep our services free – and to send information about the products and services of our partners. Paying or registered Document eSign users will receive information (for example a newsletter) about our services. However, non-registered Document eSign users that originate from paying users will not receive information about our services or about the products and services of our partners.

Document eSign may share personal data with approved subcontractors. For a list of these approved subcontractors we refer to Document eSign’s Data Processing Agreement. To review and sign the updated Data Processing Agreement.

Product checkout

We use 2Checkout (, a secure payment service, to process your payments. 2Checkout collects all the information with regard to your payment:

  • Full name
  • Address
  • Email
  • Credit card number
  • Card expiration date
  • Card security code
  • Card holder name

In the case of MasterCard and VISA, the credit card data is not stored on 2Checkout servers. If the cards are issued under the brand of other organizations, this information is stored encrypted using popular encryption algorithms and 2Checkout own algorithms.

In case of other payment methods other information required for payment can be requested.

After the payment is complete, Document eSign would be able to view your personal information, such as, but not limited to, your full name, address and last four digits of the credit or debit card the payment was made with.

While using the Service We automatically record information from your device and its software as well as your activity using the Service, including, but with no limitation to, your Device Internet Protocol address (hereinafter the “IP address”), Device type, language, the Web page visited before and after you were redirected or came to the Website, timezone, identification numbers associated with your Device(s), browser type and version, your locale preferences and other interactions with the Service. We log this information and use it in order to improve the functionality of the Service.

We use SendGrid service (, an email service provider, for delivering email messages. SendGrid has a strict policy about how they store and protect email addresses and content of email messages. For information about SendGrid’s privacy policy.

How is this information secured?

The criteria used to determine the period of storage of personal data are the legal retention periods. After the expiration of that period, the corresponding data will be deleted, as long as it is no longer necessary for the fulfillment of the contract or the start of a new contract or required as part of the Document eSign services.

Policy Amendments

Document eSign may alter or amend this privacy policy from time to time. If we do, we will make reasonable efforts to inform our users of such changes through Document eSign’s website. If you subsequently continue to use Document eSign services, this will be understood to imply that you accept the altered or amended policy. In the event that you do not wish to accept the alterations or amendments, please stop using the services and delete any accounts you may have created on our systems.

How do we collect and use the information about You

We gather the Information about you through the Website. We might use this Information to allow Us to:

  • Provide You with the Service
  • Administer the Website and business
  • Create your User Account
  • Communicate with you on any matter related to your User Account and the provision of the Service
  • Send You communications related to your User Account and payments
  • Provide third parties with statistical information about the Users of the Website (those third parties will not be able to identify any individual User from that information)
  • Personalize the Website and the Service for You
  • Send You notifications such as software updates or notifications related to your purchases, changes to our policies, or changes to the Service
  • Send You marketing communications relating to Our business further specified in this Privacy Policy
  • Send You non-marketing commercial communications
  • Send statements and payment reminders to You, and collect payments from You
  • Verify compliance with the Terms of Service governing the use of the Website
  • Deal with enquiries and complaints made by or about You relating to the Website and the Service
  • Keep the Website secure and prevent fraud

We also save the signatures You create by signing the documents in a digitalized form in order to facilitate the use of the Service so You do not have to recreate your signature every time You sign a documents as well as to prove that a particular signature has been created by a particular person in an event of a potential conflict.

We may retain your Information for any future orders and in order to contact You about other products and services We think may be of interest to You. You can opt out from receiving these communications by unsubscribing from our newsletter emails or contacting Us at [email protected].

When you invite another person to sign the document via the Service, you may provide us with that person’s email address, which would be stored by Us. Likewise, other people may provide Us with your email address in a similar manner.

From time to time We may provide your Information to our customer service agencies for research and analysis purposes so that We can monitor and improve the Service. This Information will not include any information You might be identified by. We, Our agents and sub-contractors may also contact You by post, email or telephone to ask You for your feedback and comments on Our services.

We will disclose Information about You only when the disclosure is required or authorized by law or by this Privacy Policy or when We determine that it is reasonably necessary to protect other Users. At times your personal information may be disclosed to strategic partners and service providers that work with Us to provide or market the Service; for instance We use third parties to process credit card details for payment purposes.

We will use contractual or other means to provide a comparable level of protection while the information is being processed by a third party.

If your personal information is at any time merged with your non-personal information, such merged information will be treated as personal information under this Privacy Policy for as long as it remains merged.

“Non-Personal Information” is information that does not permit identification of any specific person. We may collect, use, transfer, and disclose Non-Personal Information, (not including your Private Files).

Third party links

Occasionally, at our discretion, We may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies and are out of Our control. We therefore have no responsibility or liability for the content and activities of these linked sites and therefore recommend to read terms and policies thereon. Nonetheless, We seek to protect the integrity of our site and welcome any feedback about these sites.

Updating and Correcting your Information

You warrant that the Information which You are required to provide when you register with Us is true, accurate, current and complete in all respects. You agree not to impersonate any other person, whether legal or natural or to use a fictitious name or a name that You have no authorization to use. We want to ensure that your personal information is accurate and up to date. If any of the Information that You have provided to Document eSign changes or if You wish to cancel your User Account, please let Us know the correct details by sending an email to [email protected]. You may ask Us, or We may ask You, to correct Information You or We believe might be inaccurate, and You may also ask Us to remove Information which is inaccurate.

Your personal information may be retained for as long as it is necessary to comply with this Privacy Policy unless a longer retention period is required or permitted by law.

You may exercise your rights of access, request of correction, erasure and objection or revoke your consent for receipt of commercial communications by sending an email to [email protected].

You have the right to request a copy of the Information that We hold about You. If You would like a copy of some or all of your personal information, please send an email to [email protected].


If you use our website or services, we may place a cookie (a piece of data) on your hard drive in order to enable the use of our services, to simplify and to obtain statistics regarding the use of our website and services.

How to contact Document eSign

We welcome your views and suggestions about our Website, Service, Products, and this Privacy Policy. If You would like to contact us with any queries or comments please send an email to [email protected].