Cancellation Policy
Effective date: 12 June 2026 | Version: 1.0
This Cancellation Policy explains how to cancel a Document eSign subscription, what happens to your access, and what happens to your data afterwards. Document eSign is a product of Angular Minds Private Limited. This Policy is part of our Terms of Service and works alongside our Refund Policy.
How to cancel
A workspace admin can cancel any time from Settings > Billing in the app. There is no cancellation fee and you do not need to contact us, though we are happy to help at [email protected].
When you cancel, we may ask a short optional question about why you are leaving. That helps us improve and is never a barrier to cancelling.
What happens to your subscription
Cancelling sets your subscription to end at the close of your current billing period. Until then, nothing changes: you keep full access to your paid plan and you will not be charged again. At the end of the period, the subscription ends and your workspace moves to the Free plan.
If you change your mind before the period ends, you can reactivate from the billing page and your subscription continues as normal.
You can also switch plans instead of cancelling. Switching plans keeps your subscription active and removes any pending cancellation.
What happens to your data when you move to Free
We do not delete your data the moment you downgrade. We use a grandfather approach so you do not lose work:
- Nothing is deleted automatically on downgrade. Members, templates, and documents that exceed Free plan limits stay in place and keep working.
- We warn the admins. Admins see a notice in the app, and we send up to three reminder emails over the following 30 days describing what currently exceeds the Free plan, so there are no surprises.
- Documents are protected during this period. Your documents from the paid period are not swept away while you are in the grace window.
- Members over the Free limit keep access. You simply cannot invite new members, or replace someone who leaves, until you are within the Free limit or you upgrade again.
- Templates over the Free limit stay usable. The Free template limit counts all of your templates, including archived ones, so to create new templates beyond the limit you would upgrade again.
Re-subscribing at any time restores your full plan limits immediately.
Document retention after the grace period
Document eSign keeps completed, cancelled, expired, and declined documents for a period that depends on your plan: 30 days on Free, 365 days on Growth and Business (Business workspaces can set their own auto-deletion policy), and as agreed for Enterprise. After a document passes its retention window it is removed from the application. It remains recoverable by us for a further 180 days as a safety net, after which it is permanently deleted, including from file storage.
Before anything is removed, you can export or download your documents, or upgrade to keep them. If you need help retrieving documents during the grace period, contact [email protected].
Closing your account entirely
If you want your workspace and personal data deleted rather than moved to Free, email [email protected] from the account email and we will process the deletion in line with our Privacy Policy. Some records (for example invoices and limited records needed to meet legal obligations or resolve disputes) are retained for as long as the law requires. If you are a signer who received a document, the organization that sent it controls that document; contact them, and we will assist where we can.
Refunds
Cancellation and refunds are separate. Cancelling stops future charges; it does not by itself refund the current period. See the Refund Policy for when a charge is refundable.
Contact
- Billing and cancellation: [email protected]
- Data deletion and privacy: [email protected]
- Angular Minds Private Limited, 501, Sai Shilp Business Center, Baner, Pune 411045, Maharashtra, India