A service agreement sets out what a provider will deliver to a client, what it costs, and who is responsible if something goes wrong, so both sides know where they stand before the work begins.
A service agreement is the contract between a business that provides a service and the client that pays for it. It records the scope of work, the fees and payment terms, the standard the provider will meet, and how either side can end the arrangement. It is the reference both parties fall back on if there is ever a disagreement about what was promised.
Open it in the editor with the fields already mapped, or download the DOCX to edit offline.
Drop signature and date fields, then route each party in order or in parallel.
Everyone signs, and you get a tamper-evident PDF plus an audit certificate.
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Reach for one any time you provide a paid service to a client, whether it is a one-off project or an ongoing retainer. It turns a proposal or a verbal understanding into terms both sides have agreed, which matters most when a deadline slips or an invoice is questioned.
Most service disputes come down to scope. Describe exactly what is included, what is not, and how extra work is handled and priced. Attaching a detailed scope of services, or a statement of work, keeps “that wasn’t part of the deal” off the table.
Set whether you charge a fixed fee, a monthly retainer, or per deliverable, and how quickly invoices are due. A clear payment term and an interest clause for late payment protect your cash flow and give you something to point to if a client drags their feet.
Clients want to know the work will be done properly, and providers want a fair chance to fix issues before it becomes a fight. This template commits the provider to a professional standard and gives a short window to correct work that falls short, at the provider’s cost.
Without a liability cap, one mistake could expose you far beyond the value of the contract. The limitation clause rules out indirect losses and caps total liability, usually at the fees paid, while leaving out the things the law will not let you cap. Review this clause carefully on higher-value work.
Set a notice period for a clean exit, plus the right to end immediately if the other side seriously breaches and does not fix it. On termination the client pays for what has been delivered, so nobody is left short.
Add both companies’ names, the start date, the fees and payment terms, the liability cap, and the governing-law state, then attach the scope. Sign it online: upload the template, drop signature and date fields for the provider and the client, and send it for a sealed copy with a full audit trail.
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View templateThis template and the guidance on this page are provided for general information only and are not legal advice. Laws differ by country and state, so review the final document against your own situation and have a qualified lawyer check anything high-value or regulated before you sign.
Yes. Signed with a valid electronic signature it is binding under the US ESIGN Act and state UETA laws, and under eIDAS in the EU. The signed copy carries an audit trail recording each signer’s identity, IP address, and the time of signing.
A service agreement is a type of contract, written specifically for supplying services. “Contract” is the general term; a service agreement focuses on scope, fees, service standards, and liability for a provider-client relationship.
Often not. This template includes a mutual confidentiality clause that covers most engagements. For unusually sensitive work you can add a standalone NDA as well.
Usually yes. A liability cap limits your exposure if something goes wrong, typically to the fees paid. Some liabilities cannot be capped by law, which is why the clause carves those out.
Yes. Download an editable Word version to adjust the terms, or a print-ready PDF. You can also fill and sign it online without downloading anything, which keeps a full audit trail.
Yes. The provider and the client both sign one agreement so it binds each side. Signing online routes the same document to both and returns a single sealed copy.
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