Redirect signers after they finish
Send signers to your own thank-you page once they are done. Set a workspace default, override it on a template, or override it again on a single envelope.
Open Settings > Advanced features > Redirect on completion, switch on Default redirect, and paste the page your signers should land on. Once they finish signing they get a three-second countdown and then arrive on your page instead of ours.
Who can do this
Workspace admins set the default, on Business and above. Senders can change it per document only if an admin allows it, and template owners can set a default on their templates. Signers don't need anything.
Set the workspace default redirect
-
Open Settings > Advanced features and click Configure on Redirect on completion.
-
Turn on the Default redirect switch.
-
Paste your URL into Redirect URL. It has to start with https, and the field warns you inline if it does not.
-
Decide about Allow per-envelope override. Leave it off and every signed document goes to the same place. Turn it on and senders get a redirect control in the wizard's Review step.
-
Glance at the Signer experience preview block, which spells out the hop you have just configured.
-
Click Save redirect.
Override the redirect on a template or one envelope
There are three levels, and the most specific one wins: an envelope override, then the template default, then the workspace default. You don't have to use all three.
To set a template's own destination, open the template, go to its Settings tab, and fill in Redirect URL on completion under Routing & reminders. Click Save preferences. Everything sent from that template goes there, whatever the workspace default says. It's the right place for a per-product thank-you page. The rest of that panel is covered in template email defaults.
If your plan doesn't include the feature, that field is disabled and carries its own coral Business chip, with the placeholder reading Upgrade to Business to set a redirect URL.
For a single document, the sender turns on Redirect on completion in the Review step while sending. It's pre-filled with the workspace default so they edit rather than retype. That control only appears when an admin has switched on Allow per-envelope override.
What your signer sees
After the last signature is recorded, a small panel appears under the completion message: "Redirecting to yourcompany.com in 3s", with a Stay here button. Ignore it and the browser moves on. Click Stay here and the countdown stops, leaving a plain Continue to yourcompany.com link they can follow whenever they're ready.
We append an envelopeId query parameter to your URL. Your page reads it to tell which document was just signed, and your own query string is left intact.
Decline and forward paths never redirect. Neither does an embedded signing session, where the target is passed to your host page rather than navigating it.
If something goes wrong
- The URL field is greyed out. The Default redirect switch is off. Turn it on first.
- Save redirect will not click. The switch is on but the URL is empty or does not start with https.
- Signers are not redirected anywhere. The destination is worked out when the signer finishes, not when the document went out. A document already out for signature will pick up a workspace default you save today, unless its sender set an override of their own.
- Senders cannot find the control in the wizard. Allow per-envelope override is off. That's the intended way to lock everyone to one destination.
- Your page loads but does not know which document it was. Read the
envelopeIdparameter from the query string. It is on every redirect we send.
Frequently asked questions
Which URL wins when several are set?
The most specific one. An envelope override beats the template default, and the template default beats the workspace default. If none of the three is set, or your plan does not include the feature, the signer stays on the standard completion page and nothing redirects.
Does the signer get a choice?
Yes. The completion page shows a three-second countdown naming the destination, with a Stay here button beside it. Cancelling leaves them on the page with a plain link they can follow whenever they like. Nothing happens the instant they finish signing.
What is the envelopeId on the end of my URL?
A query parameter we append so your page knows which document the visitor just signed. It is added to whatever URL you configured, existing query string and all, so a thank-you page can greet the right person or fire the right event without you passing anything yourself.
Can I use an http address or a relative path?
No. The URL has to start with https, and the field refuses anything else with an inline warning. That applies to the workspace default, the template default and the per-envelope override, so a page served over plain http needs a certificate before you can point signers at it.
Does this work with embedded signing?
Not as a page change. Inside an embed we never navigate the top frame, because that would replace your whole page. The redirect target is handed to your host page instead, and your own code decides what to do with it.
Keep going
Set a template's email and sending defaults
Set the subject, message, signing order, expiry, auto-remind and completion redirect once on the template, and every document sent from it inherits them.
ReadReview and send: subject, message, expiry and reminders
The last wizard screen before an envelope goes out. Edit the email subject and message, set a deadline, turn reminders on, then send.
ReadEmbed a public link on your websiteBusiness and up
Drop a public signing link into your own page with one iframe snippet, after adding your site to the allowed origins list.
ReadDownload your signed copy
Where to get the completed PDF and the audit certificate after you sign, from the thank-you page, the email, or by reopening your link.
Read