Plan limits at a glance: documents, templates, seats

Free sends 30 documents a month (at most 10 a day) to up to 5 recipients each, keeps 3 templates, and seats one person. Every paid plan removes the monthly cap and the seat cap. What changes between Growth, Business and Ultimate is the daily ceiling and the template count.

The limits by plan

Ten recipients per document is the product-wide ceiling. On paid plans the Add recipient button disappears at ten and the wizard shows Maximum of 10 recipients per document (signers + CCs).

Enterprise is a negotiated plan, so its numbers are whatever your agreement says. If your workspace is on a managed or custom plan, every limit notice in the app swaps the upgrade link for a Contact support button, because you cannot self-serve an upgrade.

Prices are on the pricing page. This article only covers what the plans cap.

What one document means

One send is one document. It does not matter how many PDFs you dropped into the envelope or how many people have to sign it. The count goes up when you click Send. Uploads and drafts are free.

Three things people miss:

• A bulk send counts one document per CSV row. A 10-row batch on Business uses 10 of that day's 250.
• Choosing I am the only signer on the upload step and signing it yourself counts as a send.
• Documents that expire, get declined or get cancelled still count. They were sent.

The trial runs on Free volume

New workspaces get a 14-day Business trial. It exists so you can try Business features (bulk send, public links, in-person signing and scheduled send). While it runs, your volume stays at the Free numbers in the table above, and bulk sends are capped at 5 rows. Subscribe to any paid plan and the real numbers apply immediately.

Where you see your usage

Open Settings then Billing. A Current plan card names the plan and shows seats as, for example, 2 of 5 seats used. On paid per-seat plans a Manage seats button sits beside it.

Document usage is deliberately quiet until it matters. On Free and during a trial:

• Below 80 percent of the month, the sidebar shows a Get unlimited documents link and no numbers.
• From 80 percent, the sidebar swaps to a Docs this month meter (for example 24/30, 6 left) and the dashboard shows a banner reading 6 documents left this month.
• At the cap the meter turns red with None left and the dashboard banner reads You've used all your documents for this month, followed by the reset date.

Paid plans see none of this. Your daily ceiling on Growth, Business and Ultimate is never displayed. It only surfaces in a message if you reach it.

What happens at each limit

Monthly documents (Free, trial). Both Send for signature and Bulk send stay visible, but clicking either opens a small popover titled You've used all your documents for this month with the reset date and an Upgrade plan button. No wizard opens. If you land on the upload step some other way, it shows the same message as a red alert and the dropzone is disabled.

Daily documents (every plan). Your send is refused and a toast reads Daily sending limit reached with a View plans action. Nothing is lost; the document stays as a draft and you can send it after the reset. Midnight UTC is 5:30 am in India and 7 or 8 pm the previous evening on the US East Coast, depending on daylight saving.

Recipients per document. On Free, sending to a sixth recipient is refused with Recipient limit for this document reached. On paid plans the tenth recipient removes the Add recipient button.

Templates. Clicking New template at the limit opens a popover reading You've used all your templates with your plan's count. Archived templates count towards the number, so archiving one does not free a slot. Deleting it does. Free includes 3, Growth 10, Business and above unlimited.

Seats. Free is a single-person workspace, and the Team page shows You've reached your seat limit with an upgrade link. Paid plans have no seat cap. Each new member adds a seat to the bill, except on Ultimate, which is one flat price.

Bulk send rows. A CSV with more rows than your plan allows is refused with Bulk send row limit reached. Split the file or move up a plan.

If something goes wrong

• The meter says None left but I have not sent anything this month. Allowances are per workspace, so during a trial a colleague's sends count against the same 30. Check the reset date in the notice as well. Your month runs from the signup or subscription date, not the calendar month, so a workspace created on the 20th resets on the 20th.
• I hit the daily limit on a paid plan. Wait for midnight UTC and the counter resets on its own. If you regularly need more than your plan's daily ceiling, the next plan up doubles it or more.
• The limit notice offers Contact support instead of Upgrade. Your plan is managed for you. Use the button; it opens a support message pre-filled with the limit you hit.
• I upgraded but the block is still showing. Reload the page.